Returns & Exchanges

At Gratsi, we take pride in the quality of our products; if your order arrives damaged or does not meet our high standards, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or store credit for eligible issues within 30 days of purchase.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team via email with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please include clear photos of the packaging and product labels for our review.

• 3.
  Review Process

  Our team will evaluate your request within 2 business days to determine eligibility for a refund, replacement, or store credit.

• 4.
  Resolution

  Once approved, we will initiate your replacement shipment or issue a credit to your original payment method immediately.