Frequently Asked Questions
Everything you need to know about Gratsi's premium pantry staples.
How do you ensure the freshness of your products?
We work directly with local farmers and producers to source the freshest ingredients. Each batch is vacuum-sealed and temperature-controlled during transit to ensure it arrives at your door in peak condition.
What is your shipping policy for perishable items?
We offer expedited shipping for all perishable goods. Orders placed before 2 PM EST are processed the same day, and we use insulated packaging to maintain quality throughout the delivery process.
Do you offer organic or non-GMO options?
Yes, a significant portion of our catalog is certified organic and non-GMO. You can filter by these attributes on our shop page or check the specific product descriptions for certification details.
What should I do if my order arrives damaged?
We take great care in packaging, but if your items are damaged during transit, please take a photo and contact our support team within 48 hours of delivery for a full refund or replacement.
Are your products suitable for specific dietary restrictions?
We cater to various lifestyles, including gluten-free, vegan, and keto diets. Each product page features a full list of ingredients and allergen warnings to help you make informed choices.
Can I modify or cancel my subscription?
Absolutely. You can pause, skip, or cancel your Gratsi subscription at any time through your account dashboard with no hidden fees or penalties.